Store exchange only on discounted items.
Returns and exchanges on not discounted items: If you are not satisfied with your purchase, return it with original receipt and original packaging within 10 days If the item is returned unworn, not washed or altered, with all labels on it, Terra New York will pay a refund based on the original payment method. You are responsible for shipping and handling charges on all returned items.
Merchandise must have all tags attached.
Footwear must include the original shoe box in its original condition, without postal labels. Damages to or omission of this box may result in a fee
From Europe ship the package to the address below:
Terra New York Attn Customer Service: 49 avenue de la république 69200 Vénissieux FRANCE Tél : 04.72.51.77.55
Rest of the world ship the package to the address below:
Terra New York Attn: Customer Service 36 E 12th St #401 New York NY 10003 USA
For your security, please return your item with an insured courier (i.e. FedEx, UPS, USPS, etc.). Terra New York e-boutique is not responsible for items damaged or lost in transit
Upon receipt of the item, we will credit back within 5-7 business days.
Shipping costs will only be refunded when the return is a result of our erroror damaged item. Exchanges will be subject to shipping charges. Items received as gifts may be exchanged for another item of equal or greater value.